Frequently Asked Questions (FAQ’s)

Are guest allowed in the hotel room?

Guests are allowed to visit the room. However, for overnight stays beyond the capacity of each room, there will be an extra person surcharge of Php1,800.00 inclusive of breakfast.

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Do you have onsite laundry service?

Yes, we do. Laundry services are chargeable by the article of clothing. Simply dial 1 for more information and assistance on this matter. If you have opted to live in a suite room, we have washing and drying facilities included within the room for your convenience.

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Are there minibars in the room?

Yes, we offer complimentary minibar on the first night. This consists of cookies, peanuts, a selection of soda, and bottled water.

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Are extra beds available?

Yes, we offer extra beds should you require one. These are only available for the Indulgence room category and above and are offered at PHP 1,800 nett with a buffet breakfast for one (1).

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How do I make a restaurant reservation?

Simply email reservations@imhotel.com or dial +632 7557 888 and we will be happy to assist you.

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What are your existing promotions?

Please click HERE for our latest promotions.

 

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What about your spa?

I’M Onsen Spa is rated number one on tripadvisor. It is the largest spa in Manila with the first onsen in the Philippines. Our most popular package goes for P1,800 with a 60-minute massage, access to our wellness suites (steam, sauna, onsen), a buffet dinner at The Common Good, and complimentary wellness teas.

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I would like to make an enquiry for an event. How should I go about this?

Kindly email sales@imhotel.com and a dedicated sales executive will assist you regarding your query within 24 hours.

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Do you offer accommodation for the physically challenged?

Yes, we have PWD rooms specially available for senior citizens and persons with disabilities.

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Is there a fitness center?

Yes, We have a fitness center available for all guests. Equipments are powered by Lifefitness

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What airports are nearby?

I’M Hotel is just a mere 7.5km from Ninoy Aquino International Airport (NAIA 1).

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Where are you located?

Our five (5) star hotel is located along the bustling Makati Avenue corner Kalayaan Avenue in the City of Makati. We are just a stone’s throw away from the city’s key location and sites, including Greenbelt Mall, Ayala Triangle and Gardens, Ayala Museum, and the Central Business District.

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Does the online rate include breakfast?

Yes, we do have breakfast included in our online offerings! All rates can be accessed here.

With our best rate guarantee, our direct online rate is definitely more favourable than online travel agencies such as booking.com, Agoda, and Expedia. Simply opt for our Best Available Rate (with breakfast). Two (2) buffet breakfasts will be included for one (1) bedroom categories and 4 buffet breakfasts are included for 2 bedroom categories. Should you not wish to have breakfast, simply opt for our Best Available Rate (room only).

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Can I book on someone else’s behalf?

Yes, you can book on behalf of someone else. For guests using another person’s credit card, a credit card authorization (CCA) form will be required.

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What payment methods are accepted?

We accept cash and all major credit cards as payment.

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Can I bring my pet inside the hotel?

We are sorry, but pets are not allowed on our property.

 

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Will a security deposit be required upon check-in?

A refundable deposit of Php 5,000 per night will be asked upon check-in for incidental charges. Should there be no additional charges incurred, the full amount will be refunded upon check-out.

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Can I cancel my booking?

Yes, but keep in mind that cancellations made less than three (3) days prior to arrival are subject to 100% charge.

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Do you offer parking slot for hotel guests?

Yes, but parking space is subject to availability. One (1) parking slot per room is allowed for registered hotel guests.

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Can I change my room type upon check-in?

Yes, but such requests are subject to room availability, applicable charges, and rate difference at the time of check-in.

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Can I store my bag?

Yes, we do offer luggage storage free of charge. I’M hotel reserves to right to deny storage of over sized and suspicious items.

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Do you allow early check in and late check-out?

Requests for early check-in and late check-out are honored but subject to availability. Allowable free-of-charge early check-in is from 12 PM and late check-out until 2 PM only. This privilege is extended to guests who book directly with us. Applicable charges will be billed for exceeding hours.

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What time is can I check-in and check-out?

Standard check-in time is at 3 PM and check-out at 12 PM

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Do kids stay free?

Yes, kids 12 years old and below are allowed to stay free-of-charge. The number of kids may vary depending on the room type.

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Are smoking rooms available?

We are sorry, but I’M Hotel rooms are strictly non-smoking. There will be a cleaning fee of PHP 10,000 levied per incidence of smoking. For our guest’s comfort, there are designated smoking areas available at the The Common Good Restaurant and Mermaid Pool Bar.

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