In light of the Covid-19 pandemic, I’M Hotel is implementing precautionary measures and initiatives to ensure the safety of our guests and team members. This may include reduction of certain services and amenities including but not limited to: access to I’M Onsen Spa wellness Suites, Buffet meals at The Common Good Restaurant, or other services that are generally available in our property. All guests are required to comply with the guidelines and restrictions implemented by our property and the local government.
Learn more about our Covid-19 efforts
Guests may shoot non-commercial photography or video for their personal use (with no professional equipment, lighting, etc.) in their guest room or on the property but must respect the privacy of other guests within the area.
The use of DSLR/SLR cameras, drone, tri-pods, extensions, external flash units, and reflectors is not allowed. For professional photography, please send a letter of request to email@example.com.
Requests to use any area of our property for commercial shoots or filming as well as special occasions including but not limited to: weddings, debuts, anniversaries, should be coordinated to the Marketing Department. Such photo/video shoots are subject to applicable fees and schedule.
Guests are allowed to visit the room. However, for overnight stays beyond the capacity of each room, there will be an extra person surcharge of Php1,900.00 inclusive of breakfast.
Yes, we do. Laundry services are chargeable by the article of clothing. Simply dial 1 for more information and assistance on this matter. If you have opted to live in a suite room, we have washing and drying facilities included within the room for your convenience.
Yes, we offer complimentary welcome snacks and refreshments when you follow us on social media upon check-in.
Yes, we offer extra beds should you require one. These are only available for the Indulgence room category and above and are offered at PHP 1,900 nett with a buffet breakfast for one (1).
Simply email firstname.lastname@example.org or dial +632 7755 7888 and we will be happy to assist you.
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I’M Onsen Spa is rated number one on TripAdvisor. It is the largest spa in Manila with the first onsen in the Philippines. Our most popular package goes for P1,950 with a 60-minute massage, access to our wellness suites (steam, sauna, onsen), a buffet dinner at The Common Good, and complimentary wellness teas.
Kindly email email@example.com and a dedicated sales executive will assist you regarding your query within 24 hours.
Yes, we have PWD rooms specially available for senior citizens and persons with disabilities.
Yes, We have a fitness center available for all guests. Equipments are powered by Lifefitness
I’M Hotel is just a mere 7.5km from Ninoy Aquino International Airport (NAIA 1).
Our five (5) star hotel is located along the bustling Makati Avenue corner Kalayaan Avenue in the City of Makati. We are just a stone’s throw away from the city’s key location and sites, including Greenbelt Mall, Ayala Triangle and Gardens, Ayala Museum, and the Central Business District.
Yes, we do have breakfast included in our online offerings! All rates can be accessed here.
With our best rate guarantee, our direct online rate is definitely more favourable than online travel agencies such as booking.com, Agoda, and Expedia. Simply opt for our Best Available Rate (with breakfast). Two (2) buffet breakfasts will be included for one (1) bedroom categories and 4 buffet breakfasts are included for 2 bedroom categories. Should you not wish to have breakfast, simply opt for our Best Available Rate (room only).
Yes, you can book on behalf of someone else. For guests using another person’s credit card, a credit card authorization (CCA) form will be required.
We accept cash and all major credit cards as payment.
We are sorry, but pets are not allowed on our property.
The hotel requires an incidental deposit that may be settled through cash or credit card upon check-in. It is fully refundable if not used. If you are using a credit card, released upon check-out. Kindly note that it might take at least 7-14 banking days for your bank to activate the release.
Yes, but keep in mind that cancellations made less than three (3) days prior to arrival are subject to 100% charge.
Yes, however parking space is subject to availability. Registered hotel guests are entitled to one (1) complimentary parking slot per room.
Yes, but such requests are subject to room availability, applicable charges, and rate difference at the time of check-in.
Yes, we do offer luggage storage free of charge. I’M hotel reserves to right to deny storage of over sized and suspicious items.
Requests for early check-in and late check-out are honored but subject to availability. Allowable free-of-charge early check-in is from 12 PM and late check-out until 2 PM only. This privilege is extended to guests who book directly with us. Applicable charges will be billed for exceeding hours.
Standard check-in time is at 3 PM and check-out at 12 PM
Yes, kids 12 years old and below are allowed to stay free-of-charge. The number of kids may vary depending on the room type.
We are sorry, but I’M Hotel rooms are strictly non-smoking. There will be a cleaning fee of PHP 10,000 levied per incidence of smoking. For our guest’s comfort, there are designated smoking areas available at the The Common Good Restaurant and Mermaid Pool Bar.